Refund Policy

Thank you for choosing Bab Cave as your preferred online shopping destination. We strive to provide you with the best shopping experience possible. In the event that you are not fully satisfied with your purchase, we offer a refund policy to ensure your peace of mind. This Refund Policy outlines the guidelines and procedures for requesting a refund.

  1. Eligibility for Refund:
    To be eligible for a refund, please ensure that the following conditions are met:
  • The request for a refund is made within 15 days of receiving the product.
  • The item is unused, in its original condition, and in the original packaging.
  • The item was not listed as non-refundable on the product page.
  1. Refund Process:
    If you would like to request a refund, please follow these steps:
  • Contact our customer support team at support@babcave.com or through our contact form on the website, within 15 days of receiving the product.
  • Provide your order number and a reason for the refund request.
  • Our customer support team will guide you through the return process, including providing you with a return shipping label (if necessary) and instructions on how to return the item.
  • Once we receive the returned item and verify its condition, we will initiate the refund process.
  • The refund will be issued to the original payment method used during the purchase. Please note that it may take a few business days for the refund to be reflected in your account.
  1. Non-Refundable Items:
    Certain items are non-refundable unless they are defective or damaged during shipping. These may include:
  • Personalized or customized items.
  • Intimate or sanitary products (e.g., underwear, swimwear, earrings).
  • Perishable goods.
  • Gift cards.
  1. Customer Support:
    If you have any questions or concerns regarding refunds, please don't hesitate to contact our customer support team. You can reach out to us via email at cavebab@gmail.com or through our contact form on the website. Our team will be happy to assist you and guide you through the refund process.

Please note that Bab Cave reserves the right to refuse a refund if the item does not meet the eligibility criteria outlined in this Refund Policy.

We hope this Refund Policy provides you with a clear understanding of the guidelines and procedures for requesting a refund at Bab Cave. Our aim is to ensure your satisfaction, and we appreciate your trust in us.

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